Love the product been a customer from then end of 2018 thru……. Customer care has always be amazing. Event have a few Christmas ornaments we hang on the tree every year. I do miss.the handwritten notes with each order. My only critique.would be to get away from USPS. USPS has terrible tracking and is very slow as well as unreliable. That being said I do respect using the postal service i just wish the postal service was as good as Oh!mino.